{"id":13589,"date":"2026-06-17T20:28:47","date_gmt":"2026-06-17T20:28:47","guid":{"rendered":"http:\/\/91.98.32.70:3005\/warranty-policy-sa-ar\/"},"modified":"2026-06-17T20:28:47","modified_gmt":"2026-06-17T20:28:47","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/staging.phonegulf.com\/sa-en\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<p>PhoneGulf.com provides a 1-year limited warranty on all smartphones for defects in material, design, or workmanship. This warranty ensures reliable support throughout the coverage period.<\/p>\n<h2>1. Warranty Coverage<\/h2>\n<ul>\n<li>All devices purchased from PhoneGulf.com are covered by a 1-year warranty from the date of purchase.<\/li>\n<li>Coverage applies only to manufacturing defects in material, design, or workmanship.<\/li>\n<li>Accessories (chargers, earphones, cables, cases, etc.) are not covered under this warranty.<\/li>\n<li>To validate warranty service, you must provide the original invoice for verification of the product&#8217;s serial number and warranty period.<\/li>\n<\/ul>\n<h2>2. Warranty Repair Timeline<\/h2>\n<p>Approved warranty repairs are completed within 10 working days from pickup to dispatch.<\/p>\n<p><strong>Note:<\/strong> Repair or replacement under this warranty does not extend or renew the original warranty period. Warranty terms follow the manufacturer&#8217;s guidelines for your device.<\/p>\n<h2>3. Replacement &amp; Refund<\/h2>\n<p>If a device cannot be repaired but is still within the valid warranty period:<\/p>\n<ul>\n<li>We will provide a replacement of the same or equivalent model (subject to availability).<\/li>\n<li>If a suitable replacement is not available, you will be eligible for a 90% refund after deducting a 10% restocking fee.<\/li>\n<\/ul>\n<h2>4. How to Submit a Warranty Claim<\/h2>\n<p>To initiate a warranty claim:<\/p>\n<ul>\n<li>Log in to your account on PhoneGulf.com and submit a request, or<\/li>\n<li>Visit our Warranty Claim Form: <a href=\"https:\/\/phonegulf.com\/warranty-claim-form\/\">https:\/\/phonegulf.com\/warranty-claim-form\/<\/a><\/li>\n<\/ul>\n<p><strong>Required Information:<\/strong><\/p>\n<ul>\n<li>Clear photos of the device from all angles<\/li>\n<li>IMEI or Serial Number<\/li>\n<li>Proof of the issue (photos or short video)<\/li>\n<\/ul>\n<p>Our Warranty team will contact you within 24 hours to validate the claim and provide troubleshooting assistance.<\/p>\n<p><strong>Important:<\/strong> Warranty claims submitted without clear proof (images or video) may be rejected as per company policy.<\/p>\n<h2>5. Customer Responsibilities<\/h2>\n<p>To ensure smooth warranty processing, please follow these requirements:<\/p>\n<ul>\n<li><strong>Data Backup:<\/strong> You are solely responsible for backing up all personal data before submitting your device.<\/li>\n<li><strong>Security Features:<\/strong> Disable Find My iPhone (FMI), remove all passcodes, Apple ID, Samsung ID, or iCloud accounts, and factory reset the device before handover.<\/li>\n<li><strong>Packaging:<\/strong> Securely pack the device in its original box or use protective wrapping. PhoneGulf.com is not responsible for damage caused by inadequate packaging.<\/li>\n<li><strong>Accessories:<\/strong> During courier pickup, provide the device along with its original accessories (charger, earphones, etc.).<\/li>\n<li><strong>Screen Protectors:<\/strong> Remove any screen protectors before submitting the device for service.<\/li>\n<li><strong>Report Damage on Arrival:<\/strong> Any visible damage, dead pixels, or breakage must be reported within 8 hours of delivery with photo or video proof. Late claims will not be accepted.<\/li>\n<\/ul>\n<p><strong>Note:<\/strong> Time required to obtain device information or customer approvals is not included in the repair Turnaround Time (TAT).<\/p>\n<h2>6. Warranty Exclusions<\/h2>\n<p>This warranty does not cover:<\/p>\n<ul>\n<li>Damage caused by misuse, negligence, or failure to follow usage instructions<\/li>\n<li>Liquid damage or spills<\/li>\n<li>Unauthorized repairs or modifications<\/li>\n<li>Screen damage, including issues with Face ID and Apple Pay<\/li>\n<li>Physical damage from drops, cracks, or breakage<\/li>\n<li>Normal wear and tear<\/li>\n<\/ul>\n<h2>7. Warranty Shipping Policy<\/h2>\n<ul>\n<li>A flat shipping fee of AED 35 applies to all warranty-covered items (pickup and return delivery).<\/li>\n<li>Customers are responsible for secure packaging. PhoneGulf.com is not liable for damages during transit caused by inadequate packaging.<\/li>\n<\/ul>\n<h2>8. Important Notes<\/h2>\n<ul>\n<li>By submitting your device for warranty service, you agree that PhoneGulf.com and authorized repair partners may use your contact details solely for repair-related communication.<\/li>\n<li>All information provided during the warranty claim must be accurate.<\/li>\n<li>Warranty service is subject to final inspection and approval by our Quality Control (QC) team.<\/li>\n<\/ul>\n<h2>9. Contact Us<\/h2>\n<p>For warranty-related questions or assistance, please contact our support team:<\/p>\n<p>Email: <a href=\"mailto:support@phonegulf.com\">support@phonegulf.com<\/a><\/p>\n<p>We aim to respond to all warranty inquiries within 1&#8211;2 business days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PhoneGulf.com provides a 1-year limited warranty on all smartphones for defects in material, design, or workmanship. This warranty ensures reliable support throughout the coverage period. 1. Warranty Coverage All devices purchased from PhoneGulf.com are covered by a 1-year warranty from the date of purchase. Coverage applies only to manufacturing defects in material, design, or workmanship. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13589","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/pages\/13589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/comments?post=13589"}],"version-history":[{"count":0,"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/pages\/13589\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.phonegulf.com\/sa-en\/wp-json\/wp\/v2\/media?parent=13589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}