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At PhoneGulf.com, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing your order.
1. Return Eligibility
You may request a return within 10 days from the date you receive your parcel.
To qualify for a return, the item must meet all of the following conditions:
- The product is in its original condition — unused, undamaged, and free from any signs of use.
- All original tags, seals, protective films, and packaging are intact.
- The item is returned with all accessories, manuals, and documentation included.
- You provide valid proof of purchase (order confirmation email or receipt).
Please note: Returns due to a change of mind are not accepted. We recommend reviewing your order carefully before completing your purchase.
2. Restocking Fee
A 25% restocking fee applies to all approved returns. This fee helps cover inspection, handling, restocking, and administrative costs so we can continue offering competitive prices.
If a shipped order is not accepted by the customer, a restocking fee of up to 25% will apply (in addition to any courier charges).
4. Returns for Device Issues or Defects
All returns related to device performance or alleged defects are subject to inspection by our Quality Control (QC) team.
- You must provide clear evidence of the reported issue when submitting your return request.
- The QC team will thoroughly test and inspect the device.
- If the reported issue is not confirmed by our QC team, the return request will be rejected.
- In such cases, the device will be shipped back to you, and you will be charged a two-way courier fee of up to 40 AED.
This process protects against false claims and covers the operational costs of unboxing, inspection, handling, and shipping.
5. How to Request a Return
To initiate a return, please email us at:
support@phonegulf.com
Once your return is approved:
- We will arrange a courier pickup from your location (for eligible returns within the UAE).
- You will receive an email containing the courier tracking number and return label.
6. Refunds
After we receive and inspect your return, our QC team will determine the approval status.
- Approved refunds are processed within 7 working days.
- Refunds are issued to the original payment method:
- Credit/Debit Card: The refund will appear on your statement (timing depends on your bank).
- Cash on Delivery (COD): The refund will be transferred to your bank account.
Non-refundable charges: Delivery charges are non-refundable. On approved refunds, the following amounts will be deducted:
- UAE: 30 AED
- KSA & Kuwait: 76 AED
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card company (refunds can take additional time to post).
- If you have completed the above steps and still have not received your refund, please contact us at support@phonegulf.com with your order number.
8. Exchanges
We do not offer direct exchanges. If you would like a different item:
- Submit a return request for the original item (subject to this policy).
- Once the return is approved and processed, place a new order for the desired item.
This method ensures faster processing and avoids unnecessary delays.
9. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item:
- Contact us within 24 hours of delivery at support@phonegulf.com.
- We may request a short unboxing video to help us assess the situation accurately and resolve the issue promptly.
We are committed to addressing such cases fairly and efficiently.
10. Contact Us
For any questions about returns, refunds, or this policy, please contact our customer care team:
Email: support@phonegulf.com
We aim to respond to all inquiries within 1–2 business days.